Store FAQ
Need help selecting the right products?
If you would like to receive assistance in selecting the correct skincare products for your skin type and concern, please reach out for personalized assistance via phone or email. You can reach our team at 858-888-0655 or info@spakingston.com for assistance Sunday-Friday during spa hours 11am-7pm.
Wondering about our return policy?
We do not return products, we will exchange unopened products within two weeks of purchase.
We offer skin evaluations and product recommendations with our aestheticians to help pair you with the best skincare products for your skin and to help ensure you are satisfied with your products. Regrettably, we cannot guarantee the satisfaction or efficacy of each product for every individual, as every person’s skin is unique. If you have any questions or concerns please contact us at info@spakingston.com.
Am I able to return sale items?
Sorry, but anything purchased from our store that is on sale is FINAL SALE and not eligible for return.
Want to place a phone order?
If you are having a challenge placing an order on our website, please call the spa at 858-888-0655 or email info@spakingston.com for assistance. Our customer service team can assist you Sunday-Friday during spa hours 11am-7pm.
Changing or cancelling an order?
If you need to cancel or change an order, please email us with your concern & order number at info@spakingston.com as soon as possible and we will do our best to accommodate your request before we package and ship the order. If your order has already been packed or shipped, we are unable to make any changes. Please note our customer service team can assist you Sunday-Friday during spa hours 11am-7pm.
Where do we ship?
We ship anywhere in the United States and other countries for an additional charge. Orders ship from San Diego, CA.
Did you have delivery issues?
Spa Kingston is not liable for lost, stolen, or misdelivered packages. If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if that package is lost or stolen after delivery.
If incorrect delivery or order information is entered by the purchaser, Spa Kingston is not liable for replacement or recovery. Please triple check your address, payment information and products before submitting order.
Our standard domestic shipping option is provided by USPS, which does not include comprehensive insurance or signature confirmation.
If your package is lost in transit or you are a victim of package theft, please reach out to the carrier directly for assistance.
Unfortunately, there are limits to our abilities to solve package theft and what we can do is help provide our customers with the resources to find a solution. Once a package leaves our facility, it becomes the responsibility of the carrier. This creates for circumstances that we wish were in our control, that are not. Spa Kingston is not liable for replacement or recovery of lost or stolen packages.
If you are a victim of package theft, USPS offers $100 of package insurance. File a claim on their website: https://www.usps.com/help/claims.htm.
Please file a claim with your homeowners or renters insurance for this missing package. They should be able to reimburse you for the value of the missing package, especially if you filed a police report. Package theft is a crime and does need to be reported to the authorities. If you have not filed a police report, please do so, as it may be required by your insurance company for coverage.
When you feel you have assurances from the above authorities at USPS &/or your insurance company that you will be reimbursed, you can place another order with Spa Kingston.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 2-7 business days to arrive.
What is the processing (packing/shipping) time on orders?
Orders will ship within 1-2 business days but may ship sooner. During high volume seasons it may take 4-5 business days to ship. Please note that we do not ship on Saturdays, Sundays, or holidays.
Did your package arrive broken?
If your package was damaged in transit, please email us with your concern & order number at info@spakingston.com as soon as you receive your order. We may ask for photos of the damaged package. Please also file a claim with the shipping provider as they are responsible for the damage.
Need to reach us?
Spa Kingston
2230 5th Avenue, San Diego, Ca 92101
858-888-0655
info@spakingston.com