Spa Etiquette & What To Expect

To assure Spa Kingston remains a relaxing experience,
we kindly ask to silence your cell phones and keep children at home.


Appointments

First time guests please arrive fifteen minutes prior to the start of your treatment to fill out paperwork. This will also allow you to fully unwind and enjoy your treatment. As a courtesy to all of our guests, late arrivals will result in a shorter treatment if the schedule is booked. We always do our best to accommodate you.

 

Spafinder

We are partners with Spafinder. We take all gift cards and certificates. Cannot be used for products or combined with other discounts. We do not accept SpaWeek gift cards.

 

Parking

Free street parking and $2 metered parking.

 

Gratuities

At the discretion of the guest and quality of service, gratuities are typically 18-20% of your full service price in cash or credit form. Our licensed professionals always appreciate gratuities.

 

Makeup

Approved makeup is acceptable after a facial, if not approved by your Aesthetician, we recommend waiting at least 4 hours to apply. Please remember to drink plenty of water after a facial or massage and re-apply sunscreen every 2 hours when in the sun; make this a habit.

 

Gift Certificates

Gift certificates are redeemable for all services. Gift certificates are at Face Value. Cannot be used towards gratuities. They may be purchased by phone or within the spa.  They must be presented at time of service and are non-refundable and not redeemable for cash. Cannot be applied with any Membership discounts or offers. Cannot be used on products, or combined with any other special offers. Terms and conditions subject to change without notice.

Cancellations

24-Hour Cancellation Policy: A credit or debit card is required to secure all reservations. We understand that life happens and sometimes there are unforeseeable circumstances to make it to your appointment. Due to our intimate size, we require a cancellation no later than 24 hours prior to the scheduled appointment. Cancellations made less than 12 hours before the appointment will be charged 50% of the service booked. No shows will be charged 50% of the service for their first offense and 100% for the second.  If you are a deal member, in a membership program, or have a package your treatment will be forfeited and $50 dollars will be charged to book your next appointment (this cost can be applied to your next treatment). If you are late, we will do our best to accommodate you, but we will not go over the allotted appointment time.

 

Retail / Service Policy

Sales on services,packages, & products are final. However, unused and unopened products may be exchanged for a different product or applied to a store credit within 14 days.

 

Prior to Appointment

If you are receiving a Microdermabrasion, Chemical peel or Waxing; please stop use of all retinoids or alpha hydroxy acids 3 days prior to your treatment with us.

 

Referral Program

Refer a friend program! When you refer, you BOTH receive $25 toward any skincare treatment!

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